FAQS
You can easily make your reservation through the official Hotel El Pradet website, by phone or by email.
Booking directly with Hotel El Pradet allows you to access the best available conditions and enjoy more personalized attention to organize your stay in Ordino, Andorra.
Yes, it always depends on the rate selected at the time of booking.
We recommend that you always check the specific conditions of the rate before confirming your booking.
Yes. If you plan to arrive after the usual check-in time, we recommend notifying Hotel El Pradet in advance so we can properly arrange your arrival.
Similarly, if you need to leave before the scheduled time, you can manage the payment and departure procedures in advance to facilitate check-out.
Hotel El Pradet offers different types of rooms to suit couples, families, and groups:
All rooms are exterior and allow you to enjoy the mountain environment of the Ordino Valley.
Yes. Hotel El Pradet is a family-run hotel and offers triple, quadruple and family rooms for up to five people.
Furthermore, its location allows you to enjoy numerous activities with children both in winter and summer, making it an ideal option for discovering Andorra as a family.
Lunch and dinner at Hotel El Pradet are offered through a daily menu prepared with quality products and different options to enjoy the gastronomy during your stay in Ordino.
This is also the menu served to customers who have a pension plan.
Drinks are not included in the daily menu, unless the terms of an offer or package expressly state otherwise.
Yes. In addition to the daily menu, Hotel El Pradet restaurant offers an à la carte menu.
The menu offers a variety of starters, grilled meats, fish, and elaborate dishes, with a focus on traditional cuisine and mountain flavors.
Sandwiches, hamburgers and other informal dining options are part of the bar service and not part of the restaurant's main menu.
No. The letter is not included in the half-board plan.
If a customer on a half-board basis wishes to consume dishes from the menu, they may do so by paying the corresponding amount, but no compensation, discount or refund will be applied for not consuming the menu included in their plan.
Yes. Hotel El Pradet has a bar-cafeteria where you can have coffees, soft drinks, beers, wines and other beverages, as well as enjoy a more informal dining experience.
In the bar you will find options such as sandwiches, hamburgers and other proposals for those looking for a quick or informal meal after a day of mountaineering, hiking or skiing.
Hotel El Pradet is located in El Serrat, in the parish of Ordino, one of the best preserved natural areas in Andorra.
The hotel is located:
Its location allows you to enjoy the tranquility and nature of the mountains without sacrificing easy access to the country's commercial and tourist center.
Hotel El Pradet is located approximately 16 km from Andorra la Vella and Escaldes-Engordany.
Under normal traffic conditions, the journey by car takes approximately 20 minutes.
This makes it easy to combine a stay surrounded by nature with a visit to the main shopping areas, restaurants and tourist attractions in the center of Andorra.
Yes. Hotel El Pradet is a pet-friendly establishment and accepts dogs up to a maximum of 20 kg, with the corresponding supplement.
If you are traveling with your dog, you must inform the hotel at the time of booking.
Staying with pets implies acceptance and compliance with Hotel El Pradet's Pet Code of Conduct, created to ensure a harmonious coexistence among all guests.
Yes. Pets are not allowed in the restaurant's main dining room, except for legally recognized assistance dogs.
However, Hotel El Pradet wants guests traveling with their dogs to be able to comfortably enjoy all the restaurant services. For this reason, tables are set aside in the bar area for guests staying with pets during breakfast, lunch, and dinner.
When weather conditions are favorable, tables can also be set up on the outdoor terrace.
This way, traveling with your dog doesn't mean having to give up breakfast or the hotel's restaurant services.
The availability of these tables will be subject to the organization and capacity of the establishment at each service.
At Hotel El Pradet, we want you to be able to enjoy Andorra with your dog while ensuring the peace, safety, hygiene, and comfort of our other guests.
For this reason, the stay with pets is subject to the following rules:
1. Maximum permitted weight
Dogs weighing up to 20 kg are welcome.
The admission of any pet is subject to compliance with these conditions and the establishment's right of admission.
2. The pet must communicate at the reservation
The presence of the dog must be communicated at the time of making the reservation or, in any case, before arrival at the establishment.
The corresponding supplement will be applied per pet per night.
3. The dog cannot be left alone if the hotel is left unattended
Dogs may not be left alone in the room when their owners leave the establishment.
This measure aims to prevent stressful situations, barking, disturbances to other guests, or potential damage.
4. Mandatory use of leash
Dogs must always be kept on a leash in the common areas of Hotel El Pradet and in its access areas and surroundings.
The owner must maintain effective control over the animal at all times.
5. Dangerous or potentially dangerous dogs
Dogs considered dangerous or potentially dangerous must strictly comply with all current regulations in the Principality of Andorra.
They must wear a muzzle when legally required, remain properly restrained, and have all the documentation, identification, insurance, authorizations, and security measures required by applicable regulations.
The owner is solely responsible for fulfilling these obligations.
6. Liability for damages or defects
The reservation holder will be responsible for any damage caused by their pet in:
The costs of repair, replacement or extraordinary cleaning will be billed to the reservation holder.
7. Respect for the rest of the other guests
Continuous barking, aggressive behavior, or any conduct that may disturb the rest or well-being of other customers will not be permitted.
In case of repeated disturbances, aggressive behavior or non-compliance with the rules, Hotel El Pradet reserves the right of admission and may request that the animal leave the establishment.
8. Access to the restaurant
Pets are not allowed in the restaurant's main dining room, except for legally recognized assistance dogs.
To allow guests to have breakfast, lunch or dinner with their dog, Hotel El Pradet will provide, whenever operational conditions and availability permit:
9. Beds, sofas and furniture
Pets are not allowed on beds, sofas, armchairs or other furniture intended for guest use.
We recommend bringing the animal's usual bed, blanket, or resting item.
10. Do not use hotel clothing for your pet
It is not permitted to use the establishment's towels, sheets, blankets or other textiles to dry, clean or accommodate the dog.
Bathtubs or showers in the rooms should also not be used to wash the animal.
11. Mandatory collection of excrement
Owners must immediately collect their dogs' excrement, both on the premises of the establishment and in its access areas and surroundings.
The owner must always have suitable bags available and subsequently deposit them in the corresponding container.
Failure to comply with this rule in the premises or immediate surroundings of Hotel El Pradet may result in an extraordinary charge of €500 for non-compliance with the rules of coexistence and cleanliness of the establishment, without prejudice to any possible sanctions that may be imposed by the competent authorities.
12. Urination
It is strictly forbidden to allow dogs to urinate:
In outdoor spaces, the rules in force in the parish of Ordino must be respected.
Owners should carry water during walks and clean or dilute the dog's urine with water.
Likewise, animals should be prevented from urinating directly on building facades and street furniture.
13. Obligation to carry bags and water
During walks, owners must have:
In addition to being part of the rules of coexistence of Hotel El Pradet, these actions allow us to respect the regulations and keep the natural environment of Ordino clean.
14. Documentation and sanitary conditions
The dog must have all the documentation, identification, vaccination and health requirements required by current legislation to travel and stay in Andorra.
The owner will be responsible for verifying beforehand that the animal meets the necessary requirements.
15. Room cleaning
When hotel staff need to access the room to perform cleaning or any maintenance task, the owner must facilitate the team's work.
For safety reasons, the establishment's staff may request that the dog not remain inside the room while the service is being performed.
16. Hygiene and condition of the animal
Dogs must be housed in proper hygienic and health conditions.
Hotel El Pradet may refuse admission to an animal that shows obvious signs of poor hygiene, aggressive behavior, or any circumstance that may affect the safety or well-being of other guests.
17. Right of admission
Hotel El Pradet reserves the right to refuse admission or the continued stay of any pet that:
Acceptance of the pet at the time of booking does not exempt the owner from complying with these rules throughout the stay.
In winter, Hotel El Pradet is an ideal starting point to enjoy the snow in Andorra.
Its proximity to Ordino Arcalís allows you to enjoy:
All this with the comfort of returning after the day to a quiet hotel, located in the heart of the mountains.
During the summer, the area around El Serrat and Ordino is perfect for enjoying:
Hotel El Pradet is located very close to the Vall de Sorteny Natural Park and some of the most emblematic routes and landscapes of Andorra.
Ordino Arcalís is located a few minutes' drive from Hotel El Pradet.
You can access the slopes with your own vehicle or via the transport services available during the winter season.
Hotel El Pradet does not have a private transfer service to the slopes.
Yes. If you come to Andorra during the winter months, you need to have the appropriate equipment for driving in winter conditions.
We recommend using winter tires and having chains or other approved systems available when weather conditions require it.
It is important to check road conditions before making any journeys during snowstorms.
Hotel El Pradet has a lift and various facilities to improve accessibility.
If you have any specific mobility needs, we recommend contacting the hotel before making your reservation so we can inform you about the rooms and options that best suit your needs.
No. Hotel El Pradet does not have its own spa.
However, guests wishing to complete their stay with a wellness experience can inquire at reception about the possibility of accessing the spas at Hotel & Spa Bringué or Hotel & Spa Xalet Bringué, also located in El Serrat.
Access will be subject to availability, prior reservation, applicable conditions and fees.
The location of Hotel El Pradet allows you to discover some of the most outstanding natural and cultural spaces in Andorra.
The main recommendations include:
The reception team will be happy to help you organize your stay and recommend activities depending on the time of year.
Best price guaranteed
Free WiFi
Pet Friendly
Free parking
